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Error accessing Redemption.MAPIUtils objectRSS Feed



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Olivier Lefrancois

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smile Posted 2018-02-12 - 11:43

Bonjour,

Depuis une mise à jour de Windows 10 vers le 23 décembre 2017, mon outlook 2010 ne synchronise plus avec Memotoo. Voici ce que remonte le log :


11:39:20 GMT +1:00 [INFO] - Windows Sync Client opened
11:39:22 GMT +1:00 [ERROR] - COM Pointer Error. Code = 8000ffff: Défaillance irrémédiable
11:39:22 GMT +1:00 [ERROR] - Outlook Fatal Exception! - Error accessing Redemption.MAPIUtils object
11:39:47 GMT +1:00 [DEBUG] - Starting the Sync process...
11:39:47 GMT +1:00 [DEBUG] - Creating the sync-mutex ("fol-SyncInProgress-1518431987")
11:39:47 GMT +1:00 [DEBUG] - Set a lower priority to the process
11:39:47 GMT +1:00 [DEBUG] - Set listeners
11:39:47 GMT +1:00 [DEBUG] - Initialize COM library
11:39:47 GMT +1:00 [DEBUG] - Initialize result: 0x00000000
11:39:47 GMT +1:00 [DEBUG] - Create Outlook.Application instance...
11:39:47 GMT +1:00 [DEBUG] - Instantiation result: 0x00000000
11:39:47 GMT +1:00 [DEBUG] - Logon to Outlook MAPI: default profile, show-dialog = true, new-session = false
11:39:47 GMT +1:00 [DEBUG] - Creating Redemption.MAPIUtils instance...
11:39:47 GMT +1:00 [ERROR] - COM Pointer Error. Code = 8000ffff: Défaillance irrémédiable
11:39:47 GMT +1:00 [ERROR] - Outlook Exception. - Error accessing Redemption.MAPIUtils object
11:39:51 GMT +1:00 [DEBUG] - entering OutlookConfig::read
11:39:51 GMT +1:00 [DEBUG] - Current Timezone = (UTC+01:00) Bruxelles, Copenhague, Madrid, Paris
11:39:51 GMT +1:00 [DEBUG] - Reading configuration settings from the management tree
11:39:51 GMT +1:00 [DEBUG] - [UI] Show menu
11:39:52 GMT +1:00 [DEBUG] - newVersion=0
11:39:52 GMT +1:00 [DEBUG] - version=10.1.7

Avez-vous une idée ?

Merci d'avance



2 Replie(s)
Author Message
Thomas - Webmaster Memotoo
Thomas - Webmaster Memotoo


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smile Posted 2018-02-19 - 10:38     Subject: Re: Error accessing Redemption.MAPIUtils object

Bonjour Oliver

Un utilisateur a dé-s'installer 2 Windows Update: KB4011086 er KB3963677 de la mise à jour de windows du 30/11, et la synchronisation a re-fonctionné pour lui.


Olivier Lefrancois

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smile Posted 2018-02-20 - 12:23     Subject: Re: Re: Error accessing Redemption.MAPIUtils object

Salut Thomas,

Dans mon cas il s'agissait du KB4011089 du 21/12/2017

Merci


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